Every customer message, answered in one place.
ChatAI Engine collects the conversations arriving from Messenger, your website and more into a single inbox, keeps a clear line between what a machine handled and what a person handled, and turns every new contact into a lead you can actually follow up.
Free to set up · No card required · Your team keeps full control
Channels your customers already use
Customers message you everywhere. Answers come slowly, or not at all.
The conversations are already happening. What's missing is one place to see them and a way to keep up when there are more than a person can read.
Scattered inboxes
Page messages here, Instagram there, website chat somewhere else. Threads get missed because nobody owns them.
Slow first reply
People buy from whoever answers first. An hour late is a lost sale, and nights and weekends are worst.
The same ten questions
Price, size, stock, delivery, location. Repetitive work that fills the day and teaches your team nothing.
Leads with no trail
Someone asked about a product last week. No record, no follow-up, no idea whether they ever bought.
One thread list for the whole business.
Every channel you connect lands in the same inbox, with the same filters, the same assignment rules and the same history. Your team learns one screen.
Filter and assign
Unread, mine, unassigned, waiting on a person, by channel. Assign a thread to a teammate and it stays theirs.
Live updates
New messages appear without a refresh, over Server-Sent Events, with a polling fallback where SSE cannot reach.
Full audit trail
Who took over, when AI was switched off, who resolved the thread. Every control change is recorded and reviewable.
Message arrives from Messenger and is matched to a contact.
AI is on for this channel, so the thread is eligible for an automatic reply.
A person takes over. AI stops replying on this thread immediately.
Resolved and closed, with the whole sequence kept in the timeline.
Running in an afternoon, not a quarter.
Create your workspace
Sign up, name your business, invite your team. Owner, Admin and Agent roles are enforced on every screen and every endpoint, so an agent never sees your billing or your audit log.
Connect your channels
Link your Facebook Page in a guided flow, or drop one line of script on your website for the chat widget. No developer, no webhook configuration, no API keys to paste.
Add what your business knows
Your hours, policies, contact details and your products, with prices, descriptions, photos and the informal names customers actually use. Import a spreadsheet if you already have one.
Decide what AI handles
Automatic replies are per channel and off until you switch them on. Anything the AI should not touch escalates to a person, and any teammate can take a thread back at any moment.
What ChatAI Engine does
Grouped by the job you are trying to get done: getting the conversations in, answering them, and knowing what happened.
Omnichannel communication
Bring the conversations in.
Facebook Messenger
Guided Page connection, signature-verified webhooks and a full send path.
Direct messages and story replies from your business profile, in the same thread list.
Business messages answered alongside every other channel, with the same controls.
Comment replies
Public comments on your Page posts and ads answered, and moved to a private thread.
Website chat
A lightweight widget for your own site. One script tag, no external dependency.
Human control
The part most tools get wrong.
Takeover & handback
Any agent can seize a thread in one click. AI stops instantly, and handing it back is just as quick.
AI on / off per channel
Automation is a per-channel switch, off by default. Turn it on for website chat and leave Messenger manual if you prefer.
Escalation & spam hold
Anything the system should not answer is parked for a person rather than guessed at or silently dropped.
AI conversations
Answers that sound like your business, around the clock.
Automatic replies
Routine questions answered in seconds, day or night, using your business information and catalog as the source of truth.
Bangla, English, Banglish
Customers write however they like. Replies mirror their language automatically, or you pin every reply to one.
Product photo matching
A customer sends a photo and gets the matching product, price and stock back, with a clarifying question when the shot is ambiguous.
Product intelligence & sales
What the business actually sells.
Product & service catalog
Prices, sale prices, stock, categories, features and specifications, for physical products and services alike.
Alternative names & CSV import
Record the informal names customers use, and load a whole catalog from a spreadsheet with a preview before it commits.
Contacts & leads
Every new conversation creates a contact and a lead automatically. Stages, notes and CSV export included.
Customer asks: "koto porbe oi shada shirt ta?"
The request is read, including the informal product name.
Your catalog is searched: names, aliases, categories and SKUs.
The match returns real price and stock, not an invented answer.
If confidence is low, it asks a clarifying question instead of guessing.
Answers grounded in your catalog, not invented.
The whole point of a business AI is that it knows your business. Add products once, with photos, prices, and the names your customers really use. Every answer then comes from that record.
- Products and services. Physical stock or bookable services, both first-class.
- Image library. Several photos per product, with a primary image and drag-to-reorder.
- Alternative names. "shada shirt", "white formal", your own SKU. All point at one product.
- Spreadsheet import. Download the template, upload, review the preview, then commit.
Grounded, not guessed. Every answer traces back to a product record you control. Change a price once and the next customer who asks gets the new one.
Your website, finally answering back.
Add one line of script and visitors can ask questions without leaving the page. Those conversations arrive in exactly the same inbox as Messenger, with the same takeover controls and the same lead capture.
No external dependency. The widget is served from your own installation. No third-party script, no tracker, nothing to review with a security team.
Conversations become customers, or at least become trackable.
Every new contact is captured automatically. Move them along a simple pipeline, leave notes, and export the whole list whenever you want it.
Captured automatically
A first message creates the contact and the lead. Nobody has to remember to add anyone.
Notes and stage history
Every stage change and note is recorded against the lead, so the next person has the context.
CSV export
Your data stays yours. Export the full lead list at any time, no request or upgrade needed.
Numbers from your own inbox.
The dashboard reports what actually happened in your workspace. These are the measures it tracks. No benchmark figures, no invented averages.
One platform, shaped by what you sell.
The catalog, the business profile and the per-channel settings are what make it fit. The software does not change, your information does.
E-commerce
Price, size and stock questions answered from the live catalog, with orders followed up as leads.
Fashion & retail
Customers describe items in their own words. Alternative names map slang to the real product.
Electronics
Specifications and features live on the product record, so answers stay consistent between staff.
Restaurants
Hours, location, menu and delivery: the four questions that arrive all evening, every evening.
Service businesses
Services are catalog entries too, with their own pricing and descriptions for quoting.
Travel
Package details and availability questions handled first, with complex bookings routed to a person.
Education
Course details, fees and admission timelines, with genuine enquiries captured as leads.
Any team that replies
If customers message you and someone has to answer, the inbox and the handoff model apply.
See it answer in your line of business
Same inbox, same controls, same handoff. The only thing that changes is your catalog and your business information.
Fashion & apparel
Customers describe clothes the way they speak, or just send a photo. Alternative names and the image library map both onto the same product record before anyone answers.
Eta ki ache apnader kache?
AI agent
Yes, that is our Linen Casual Shirt in sky blue.
Linen Casual Shirt
Sky blue · M to XL · In stock
2,150 BDT
L size ache? Delivery koto din lagbe?
AI agent
L is in stock. Dhaka delivery is 1 to 2 days at 60 BDT, outside Dhaka 3 days at 120 BDT.
Ok, ami ekta nibo
Your team · took over
Lovely. I am confirming your order now and will send the payment details here.
Restaurants & cafes
The same handful of questions arrives every evening. They are answered from your business profile in seconds, and anything that ties up the floor reaches a manager.
Electronics & appliances
A customer photographs the set on the shop floor and asks the price. Specifications live on the product record, so the answer is the same whoever happens to be on shift.
Bhai eta koto?
AI agent
That is the 32 inch HD Smart TV.
32 inch HD Smart TV
In stock · 2 year warranty
24,900 BDT
Wall mount ki free?
AI agent
The wall mount is included, and installation inside Dhaka is free.
EMI te newa jabe?
Your team · took over
EMI depends on your bank. Our sales team will confirm exactly which plans you can use.
Travel & hospitality
Package questions get answered at midnight without waking anyone. The moment a deposit or a held seat is involved, a person takes the thread.
Education & training
Course details, fees and timetables are answered the moment they are asked, and a genuine enquiry is captured as a lead your admissions team can actually follow up.
Three plans, sized by team and volume.
Start free and talk to us about the plan that fits your volume. Nothing is charged until you choose one.
Starter
For a single channel and a small team.
- 2 team members
- 1 connected channel
- Unified inbox and takeover
- Product catalog
- Basic analytics
Growth
For a team running several channels.
- 5 team members
- 3 connected channels
- Everything in Starter
- Full analytics
- API access
Scale
For higher volume and larger teams.
- 20 team members
- 10 connected channels
- Everything in Growth
- Priority support
- Largest catalog limits
Not sure which fits? Create a workspace and start using it. We will help you pick the right plan once you can see your own conversation volume.
Questions worth a straight answer
Facebook Messenger, Instagram, WhatsApp, Facebook comments and a chat widget for your own website. Everything lands in the same inbox, with the same filters, assignment and takeover controls, so your team learns one screen rather than five.
Yes, once you switch it on. Automation is a per-channel setting and it is off until you enable it, so you can let AI handle website chat while keeping Messenger manual. Every automatic reply is recorded and clearly attributed, so you always know what the machine said.
Any agent can take over a thread in one click, which stops automation on it immediately. Handing it back is one click too. Both actions are written to the conversation timeline and the audit log, so there is always a record of who did what.
Yes. Automatic replies are off by default and are enabled per channel, never globally. You can run the whole product as a shared team inbox with no automation at all, and many teams sensibly start that way before turning it on.
You add them, or import them. Each product carries a name, alternative names, SKU, category, description, price, sale price, stock, features, specifications and an image library. The CSV import gives you a template and shows a full preview before anything is written.
Yes. A customer can send a photo instead of describing what they want, and the system matches it against your catalog and answers with that product, its price and its availability. When a shot is genuinely ambiguous it asks a clarifying question rather than asserting a guess.
Bangla, English and Banglish. The language setting is per channel: mirror whatever language the customer wrote in, or pin every reply to a single language if your business prefers consistency.
Yes. The chat widget is one script tag, served from your own installation with no third-party dependency and nothing to review with a security team. Website conversations arrive in the same inbox and create leads the same way.
Roles are Owner, Admin and Agent, enforced on every screen and every endpoint rather than by hiding buttons. Workspaces are fully isolated from one another, and connected channel credentials are encrypted at rest.
Your customers are already asking.
Make sure someone, or something, is there to answer. Set up a workspace, connect a channel, and see your conversations in one place today.